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Frequently Asked Questions

All of your general questions, in one place.

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Frequently Asked Questions

We want to get your products to you ASAP. We try to process your order the same day and begin production shortly thereafter. Our typical production time on a large order is 7 business days. When demand is high it may take an extra day or two to process your order. Please contact us for specifics regarding the product you are looking to purchase. 

Typically only a few cases depending on the item. We sell in full case quantities.  Custom designed products tend to have a larger minimum order quantity. Exact answers truly depend on the product you are looking to buy. Give us a call and we can provide product specific information.

We are not, nor do we want to be just an online commerce company where we do not get to meet or get to know our customers. We want the opportunity to listen about their packaging struggles and build that personal relationship as we solve their needs for great, reliable, relevant and compliant packaging. We tailor our pricing to the exact needs of each and every customer in order to get you the best possible deal. 

Of course! We offer free digital samples with all custom orders before payment is received. If you you desire a physical sample, we can send a couple samples out to you right away at little to no charge.

We can accept un-labelled, un-opened and un-used items if you send back. However, every scenario is different so please contact us directly to see what we can do for you.

We take this very seriously! Yes, all child-resistant packaging products provided by Smooth Packaging have been tested, passed and certified by independent third-party testing labs in accordance to the U.S. Consumer Product Safety Commission (CPSC) Protocol and Standard testing outlined in Code of Federal Regulations (C.F.R.) Title 16, Chapter II, Subchapter E — “Poison Prevention Packaging Act of 1970 Regulations”, section 1700.20 “Testing procedure for special packaging”. These child safety standards were originally established by American Society for Testing and Materials (ASTM D3475), which is a non-government organization that publishes voluntary consensus consumer product standards for the basis of federal mandates.

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